FREQUENTLY ASKED QUESTIONS
Q. When do I have to complete the 20 Hours of Continuing Education (CE)?
A. Preparers have until October 31st of each year to complete their annual 20 Hour CTEC Continuing Education requirement AND register with CTEC. The absolute deadline for completion and late registration is January 15th of each year.
Q. Are you a CTEC Approved Education Provider?
A. Yes we are, our CTEC provider number is 6224. We are 101 Education Services Inc. and do business as IRSTaxTraining.com. You can click here to find us on the CTEC Approved Provider List.
Q. What do the 20 Hours of Continuing Education consist of?
A. CTEC require that the 20 Hours are divided as follows: 3 Hours Federal Tax Law Updates, 2 Hours Ethics, 10 Hours of Federal Tax Law, and 5 Hours of California Tax Law.
Q. I have heard the IRS requires annual CE. Does this Course cover the IRS requirement?
A. Yes. We are both a CTEC and IRS Approved Education Provider so you will be given credit for both requirements. You will receive two certificates, one for CTEC credit and one for IRS credit. We will notify CTEC and we wil also credit your PTIN account with the IRS.
Q. How can I earn my 20 Hours of CE Credit?
A. You must complete a course from both a CTEC and IRS Approved Education Provider. Upon successful completion the Education provider will issue you certificates of completions and notify both CTEC the IRS that you have met this requirement. You will then be eligible to renew your CTEC and PTIN registration.
Q. How does your Course work?
A. We offer a self-study correspondence course whereby the materials are either sent to you as a printed text book or dowloaded electronically and you review them at your own pace. You must score 70% or higher on an open book exam to earn your 20 Hours of CPE.
Q. What are the 20 Hour CE Course Options?
A. The course can be electronically where you download it as a PDF and take your examination online. This option costs $79.95. Alternatively, a printed text book can be mailed and the examination can be completed online or on paper. This option costs $129.95. When you order a printed text book you also receive FREE access to the electronic course. So you can download it to a tablet or phone if you would like.
Q. How does the online examination work?
A. You log in at www.irstaxtraining.com using your e-mail and password and click on the link to take your exam. Your answers are automatically saved and there is no time limit so you can come and go as you please. When you finish your exam you will be asked to fill out a survey and then you can submit it. Upon meeting the passing requirement of 70% or higher we will issue you two certificates of completion via e-mail, one for CTEC and one for the IRS. Then we will notify both CTEC and the IRS that you completed your annual CE requirement. You will then be eligible to renew your CTEC license as well as your PTIN with IRS once the renewal season starts.
Q. When can I renew my CTEC license?
A. The CTEC renewal cycle starts on August 1st of each year. If you renew before October 31st, it will cost you $25. If you renew after October 31st, it will cost you $80. If you fail to complete your annual 20 Hour CE requirement and register with CTEC by January 15th, your CTEC ID will be ARCHIVED and you will have to complete a 60 Hour Qualifying Education course before you are eligible to prepare taxes in California.
Q. When can I renew my PTIN license?
A. The IRS PTIN renewal cycle starts in October of each year. You can renew online using your PTIN account and in 2013 the cost will be $63.
Q. Do I need to my certificates of completion to CTEC or the IRS?
A. No. We will notify both CTEC and the IRS that you completed your annual CE requirement.
Q. What if I do not pass my examination?
A. If you do not meet the passing requirement of 70%, you will be informed and instructed to take it again.
Q. Do I have to pay again if I fail the online examination?
A. No. You are allowed to re-take the exam a second time at no additional charge.
Q. Will I know my score?
A. Yes, after you meet the 70% score requirement. Included in your course is a complimentary Grading Report that details which questions you missed and the correct answers. You will be e-mailed this report with your certificate
Q. What is your return policy?
A. We offer a 60 day 100% money back guarantee for any reason provided you have not completed your exam. If you ordered printed materials, we DO NOT refund shipping & handling charges.
Q. How to I set up my account with IRS TaxTraining.com?
A. You can go to our homepage (www.IRSTaxTraining.com) and click on LOG IN in the upper right corner. Click on the CREATE AN ACCOUNT button. Alternatively, you can add products to your shopping cart and when you click on the check out button you will be asked to sign in or CREATE AN ACCOUNT. As before, click on CREATE AN ACCOUNT fill out your profile and billing information. Finally, you can contact using the live chat button and we can manually set up your account and process your order or call us at 1-800-214-4307.
Q. What if I already have an account with IRS TaxTraining.com?
A. Go to www.IRSTaxTraining.com and click on LOG IN in teh uppper right corner. Enter your mail address and password to purchase new materials or access electronic downloads and online examinations for previously purchased classes.
Q. What if I forget my password for my account?
A. You can click on the “Forgot password” link just below the login area of our homepage and using your e-mail address it will be sent to you. You can also use the LIVE CHAT provided we are online.
Q. What are my payment options?
A. We accept all major credit/debit cards (Visa, Mastercard, Discover & American Express) as well as PayPal. We can also accept check or money order (please call to place order if this option is preferred).